Data privacy policy.

At Foot in the Door, we are committed to protecting your privacy and complying with GDPR. This policy sets out how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us in any other way.

What information we collect

We collect various types of information from you, including:

Personal information such as your name, email address, postal address, and phone number.
Detailed information on the type of property you are looking for, used by us to match you up to properties that match your criteria.
Demographic information such as your age, gender, and occupation.
Usage information such as which pages you visit on our website, how long you spend on each page, and which links you click on.
To personalise your experience with us, by showing you content and advertising that is relevant to your interests.

How we use your information

We use your information for the following purposes:

To provide our services to you, including processing your orders, answering your inquiries, and sending you marketing communications (if you have given your consent).

To improve our services and website, by analysing how you use them and identifying areas for improvement.
To personalise your experience with us, by showing you content and advertising that is relevant to your interests.
To comply with legal requirements, such as tax and accounting obligations.

How we protect your information

We take appropriate technical and organisational measures to ensure the security of your personal data. We use secure servers and encryption technologies to protect your data from unauthorised access, disclosure, alteration, or destruction.

We also limit access to your personal data to those employees, contractors, and third-party service providers who have a legitimate need to know. We require all our employees, contractors, and service providers to sign confidentiality agreements and follow our data protection policies.

Your rights

Under the GDPR(General Data Protection Regulation), you have the following rights with respect to your personal data:

The right to access your personal data and receive a copy of it.
The right to rectify any inaccurate or incomplete personal data we hold about you.
The right to erase (also known as the "right to be forgotten"), which means you can ask us to delete your personal data in certain circumstances.
The right to restrict processing, which means you can ask us to limit how we use your personal data in certain circumstances.
The right to data portability, which means you can ask us to transfer your personal data to another organisation.
The right to object to our processing of your personal data in certain circumstances, including for marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

Legal basis for processing your information

Under the GDPR, we must have a lawful basis for processing your personal data. The legal bases we rely on are:

Your consent, which we will ask for before collecting your personal data for certain purposes (such as sending you marketing communications).
The performance of a contract, where we need to process your personal data to fulfil our obligations under a contract with you.
Our legitimate interests, where we have a legitimate business reason for processing your personal data (such as improving our services or preventing fraud).

International data transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your privacy rights, such as using standard contractual clauses approved by the European Commission.